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March HDI Meeting - Doug Tedder: AI Comes to the Service Desk

18 Mar 2020
1:00pm - 3:00pm EDT

UPDATE:
Meeting will be held virtually via Zoom due to Coronavirus COVID-19 concerns. If you have already RSVPd you will receive information on call via email, otherwise please contact president@hdibrickyard.org for more information.

 

We've been seeing signs of the coming of artificial intelligence to ITSM – digital assistants, AI-guided self-help, chatbots, orchestration – for a couple of years now. But in the past year, the promise of AI has become reality. What does this mean for the service desk: is this the apocalypse, or is an opportunity to reinvent the service desk and correct the ITSM sins of the past? In this session, Doug Tedder identifies the opportunities that AI brings to ITSM overall, and the service desk specifically, and what you need to do to exploit the promise of AI technologies.
 

18 Mar 2020
1:00pm - 3:00pm EDT

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  • UPDATE: VIRTUAL MEETING
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